Tickets
Create, manage, and track tasks with statuses, priorities, labels, and assignees.
Tickets are the core unit of work in Lemonade. They represent tasks, bugs, features, or any actionable item your team needs to complete.
Statuses
Tickets move through the following statuses:
- Backlog — Not yet prioritized
- Todo — Ready to be worked on
- In Progress — Currently being worked on
- Blocked — Waiting on a dependency
- Reviewing — Under review
- Done — Completed
- Closed — Resolved without completion
- Cancelled — No longer needed
Priorities
Assign a priority to indicate urgency:
- Urgent
- High
- Medium
- Low
- None
Sub-tickets
Break large tickets into smaller sub-tickets for granular tracking. Sub-tickets inherit context from their parent but can have independent statuses and assignees.
Linked Tickets
Link related tickets to establish relationships and improve traceability.
Attachments
Attach files to tickets. Attachments go through a pending/confirmed workflow to ensure upload integrity.
Timeline and Comments
Each ticket has a timeline showing its full history — status changes, comments, reactions, and other events. Comments support mentions and threaded replies.
Bulk Operations
Select multiple tickets to update, delete, or restore them in batch.
Drafts
Tickets can be saved as drafts with auto-persistence to localStorage before being formally created.